Shipping and Returns
We are so pleased to offer FREE delivery on all UK orders over £25.
The services we offer are listed below.
Royal Mail 2nd Class | FREE (over £25) or £2.90 (under £25)
Royal Mail 1st Class | From £3.95
Royal Mail Tracked | From £5.95
If you need your parcel in a hurry or if you have any other delivery queries - please drop us an email at email@example.com and we will get back to you very soon to help.
We are based in Berkhamsted, Hertfordshire and can also offer free same day delivery if you are local - email us to confirm.
We are so pleased to ship our beautiful products worldwide.
Below are our guide prices - final prices are calculated at checkout and based on weight.
We usually use Royal Mail but we will always investigate the best and fastest solution to your destination and the service we use may vary based on destination.
Europe | From £10.95+
Rest of the World | From £15.95+
If you are placing an order from outside of the UK, please be aware that your delivery may be subject to local import charges.
We would advise that you look up how much your local customs or import duties fees will be before placing your order as we cannot be held responsible for any additional charges once we have shipped your order from the UK.
If there is a problem with your order or your products from us – please contact us at firstname.lastname@example.org and we will get back to you as soon as possible to help.
If you should change your mind about your purchase, then you have 30 days from the date of purchase to make a return. You MUST notify us via email to email@example.com, before returning ANY item. Please include in the email:
- Your name
- Order/invoice number
- Reason for returning the item/s
- Whether you would like an exchange or refund
Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return.
Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.
On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.
This does not affect your statutory rights.
We currently accept payments via Credit/Debit card, Apple Pay, Amazon Pay, Clearpay or Paypal.
If you have any problems or queries regarding payment please get in touch at firstname.lastname@example.org.